Privacy Policy
Last updated: 2 October 2026
NEX Finance Group Pty Ltd is a credit representative of LMG Broker Services Pty Ltd.
In providing credit assistance services, personal information may also be collected, used and disclosed in accordance with the Loan Market Group Consumer Privacy Policy.
Who are we?
In this policy, “we”, “us” and “our” refers to NEX Finance Group Pty Ltd, ABN 87699793738.
This Privacy Policy relates to our management of personal information about borrowers and consumers, including personal information collected in connection with a credit application or credit facility.
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information about you.
Our commitment in respect of personal information is to comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and any other applicable laws.
What is personal information?
“Personal information” has the meaning given to it under the Privacy Act.
In general terms, personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This may include information such as your name, address, telephone number, email address, occupation and other information relating to your identity, financial position or circumstances.
How do we collect your personal information?
If you deal with us directly, we generally collect personal information directly from you, including in person, by telephone, electronically, through our website, online forms, credit applications or social media channels.
We may also collect your personal information:
from joint applicants, co-applicants, guarantors or proposed guarantors;
from the loan applicant if you are a guarantor or proposed guarantor;
from your employer, real estate agent or other referees;
from third parties including social media platforms, marketing websites, related companies, credit reporting bodies, lenders, government entities and identity verification service providers;
from your representatives, including solicitors, accountants, conveyancers, builders and agents; and
where we are legally required or permitted to collect the information.
We may collect credit reporting information and credit eligibility information about you from credit reporting bodies and credit providers where you have expressly authorised us to do so as part of providing you with credit assistance services.
What personal information do we collect and hold?
Depending on the services you request, we may collect and hold information including:
your name, date of birth and identification documents;
your residential and postal address, email address and telephone number;
employment and occupation information;
your income, expenses, assets and liabilities;
bank account and other financial information;
credit information and credit reports;
credit and loan repayment history, including any defaults;
information about your existing or proposed loans and finance arrangements;
information about dependants and household circumstances where relevant to a finance application;
documents supporting your earnings, expenses, assets and liabilities;
information relating to applications, transactions, audits, investigations, complaints or enquiries;
information you provide through our website, online services, communications or surveys; and
any other information reasonably necessary for us to provide credit assistance or related services to you.
Some personal information may also be sensitive information where relevant and lawfully collected, such as health information, criminal record information or information relating to memberships in professional or trade associations.
Why do we collect, hold, use and disclose your personal information?
We may collect, hold, use and disclose your personal information for purposes including:
carrying on our business and providing credit assistance and related services;
communicating with you and managing our relationship with you;
assessing and understanding your finance requirements;
considering whether you may be eligible for a loan or related service;
assisting you to prepare and submit a finance application;
dealing with lenders and financiers in relation to your application;
conducting business administration and processing;
managing fraud, compliance and other business risks;
complying with our legal and regulatory obligations;
providing information about finance products or related services;
referring you to service providers where appropriate and authorised;
conducting direct marketing where permitted by law and where required, with your consent; and
complying with any lawful direction, request or requirement of a regulator, government authority or other body.
What happens if you do not provide your personal information?
If you do not provide information that we reasonably require, we may be unable to:
provide some or all of our services;
assess your finance requirements;
prepare or process a finance application;
meet obligations to lenders or financiers; or
provide information about products or services that may be relevant to you.
Who may we disclose your personal information to?
We may disclose your personal information to parties involved in providing or supporting our services, including:
our aggregator;
the Australian Credit Licence holder that authorises us to engage in credit activities;
prospective or actual lenders and financiers;
mortgage insurers and other intermediaries;
credit reporting bodies;
identity verification providers;
valuers;
your employer or referees where authorised or appropriate;
solicitors, accountants, conveyancers and other representatives;
service providers, contractors, advisers and technology providers;
providers that host or process information on our behalf;
auditors, law enforcement agencies and regulators;
guarantors or prospective guarantors;
persons to whom you have authorised us to disclose information; and
other persons where disclosure is required or authorised by law.
Do we disclose your personal information outside Australia?
We may disclose personal information to related entities, technology providers, contractors or service providers located outside Australia where this is necessary in connection with our services.
Some recipients or systems used to store or process personal information may be located outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps as required by law in relation to the handling of that information.
Automated decision-making and technology
We may use computer systems to support us in providing services to you based on personal information collected from you or obtained from other sources on your behalf.
These systems may assist with reviewing your circumstances and filtering or identifying finance products that may potentially be available or relevant based on eligibility criteria.
Technology is used as a support tool and does not replace human judgement. Where we provide credit assistance, decisions about the products we recommend or present to you are made by us, not solely by an automated system.
【KEEP THIS SECTION IF NEX WILL USE LMG/myCRM AS INTENDED.】
Direct marketing
From time to time, where permitted by law and where any required consent has been obtained, we may use your personal information to provide you with information about finance, products, services, offers or developments that may be of interest to you.
You may opt out of receiving direct marketing communications from us at any time by:
Email: info@nexfinancegroup.com.au
or by using the unsubscribe function contained in an electronic marketing communication.
We will not charge you for making an opt-out request and will take reasonable steps to action your request as soon as practicable.
Updating your personal information
It is important that the personal information we hold about you is accurate and up to date.
If your personal information changes, or you believe information we hold is inaccurate, incomplete or out of date, please contact us using the details below.
Accessing your personal information
You may request access to personal information we hold about you.
Where you are entitled to access the information, we will take reasonable steps to provide access in an appropriate form.
We will not charge you simply for making an access request.
Depending on the nature of the request, we may respond immediately or otherwise generally respond within 30 days.
In some circumstances, the law may permit or require us to refuse access. If we refuse access, we will provide an explanation where required.
Correcting your personal information
If personal information we hold about you is incorrect, inaccurate, incomplete or out of date, you may ask us to correct it.
Where appropriate, we may correct information when the request is made. Otherwise, we will investigate the request and provide a response within a reasonable period.
If we refuse to correct personal information, we will provide reasons where required by law and, where appropriate, take reasonable steps to record that you disagree with the information.
Government identifiers
If we collect government identifiers, such as a tax file number, we will only use or disclose those identifiers as permitted or required by law.
We do not adopt government identifiers as our own identifier for you.
Dealing with us anonymously
In most circumstances, we will need to identify you in order to provide credit assistance or process a finance application.
However, where it is lawful and practicable to do so, you may deal with us without identifying yourself, such as when making a general enquiry.
Security of your personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be held electronically or in paper form.
While we take reasonable precautions, no transmission of information over the internet can be guaranteed to be completely secure.
Privacy complaints
If you are dissatisfied with how we have handled your personal information or believe that we have not complied with the Privacy Act, please contact us using the details below.
We ask that privacy complaints be made in writing where possible so that we can clearly understand and investigate the issue.
We will generally acknowledge a privacy complaint within seven days and aim to provide a decision within 30 days.
If you remain dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
Contacting us
If you have questions about this Privacy Policy, wish to access or correct personal information, opt out of marketing, or make a privacy complaint, you can contact us:
NEX Finance Group Pty Ltd
ABN: 87699793738
Postal address: 【INSERT POSTAL ADDRESS】
Email: info@nexfinancegroup.com.au
Website: nexfinancegroup.com.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, our business practices or the services we provide.
Any updated Privacy Policy will be published on this page.
We encourage you to review this Privacy Policy periodically.
Last updated: 2 October 2026